Refund policy

If we suspect any fraudulent transaction by any customer or any transaction which defines the terms & conditions of using the website, we, at our sole discretion, could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Orders once placed & processed through the website can not be canceled or refunded.

 

 

In the event the Customer is dissatisfied with the quality of the food items, the Customer shall not be entitled to seek cancellation or refund of the billed amounts. However if there is any shortfall in delivery or the food items such as they had split / or were damaged, the Customer shall at the time of delivery return the food items to the delivery boy with a written complaint of the same on the Bill against the signature of the delivery boy. Moreover, in the event of any shortfall in delivery or the food items having spilt/ or being damaged, the Customer shall inform Herbkraft Foods LLP of the same within 24 hours. We shall thereafter initiate investigations in the matter of complaint received and shall make reasonable efforts to complete such investigation within a period of ten days from the date of such commencement. The decision of Herbkraft Foods LLP on completion of such investigation shall be final, binding and conclusive on the Customer and the customer shall not dispute the same.

 

After the mutual agreement of refund of payment, Herbkraft Foods LLP shall reverse the payment in the same mode the customer has paid. In the event, if the COD servicing company denies returning, Herbkraft Foods shall issue a cheque of the amount in favor of the Customer. Such refund shall be fulfilled in 7 working days from the date of the mutual agreement.